eve Business VoIP

Cloud phone systems have revolutionised the way we communicate

Easy to setup and manage with a variety of collaboration features, business VoIP phone systems are suitable for every size of business.

Simple

We can turn a simple internet connection into a fully functional phone system. Cloud phone systems connect desk phones, conference phones, home workers and mobile phones to a single unified system.

Easy to manage

Key for many business users is simplicity and ease of managing IT. Hosted in the cloud means less hardware configuration, less IT knowledge, and a system that scales effortlessly with your business.

Enterprise features

More than just a phone, eve offers unified communications, instant messaging, call recording, conference calling, hunt groups and call centre functionality. All of which is managed from an intuitive online portal.

Yealink T46 business VoIP desk phone

Business VoIP Phones

IP telephones range from basic handsets with caller display, to intelligent devices with programmable touch screens. If you prefer freedom of movement with DECT cordless phones or need both hands-free using headsets. All devices we recommend come with PoE (Power over Ethernet) so with the right network you do not need additional power supply.

Mobile App

A mobile app provides complete flexibility with access to all features. You control where your phone rings (desk phone, mobile or both) and even set availability right from the app. Our app turns any mobile into a multi-number device for business or pleasure removing the need to carry two phones.

eve Mobile VoIP App

Desktop App

As well mobile apps, cloud phone system works on any Windows PC or Apple Mac. By using a suitable headset, you can work more comfortably at your keyboard and enjoy all phone features from your screen. Our soft phone has been designed to be as easy to use as possible, meaning you can harness all features without navigating a complicated interface.

Core Features

Core

Core functions include making and receiving calls from any devices, access to voicemail. Provide music or a message on-hold or transfer calls within your business.

Hunt Groups

Hunt Groups will direct calls to multiple users at the same time, or in a pre-planned sequence. Changes can be made at any time as well as time-of-day routing plans to manage out of hours calls.

Voicemail

Voicemail will be alerted via a notification on your handset or opt to have the message emailed to you. You can update your voicemail message easily at any time using the handset or your app.

Group Pickup

Group pickup let you answer a co-worker’s phone from your own desk at the press of a button. This function is also managed thorough the online portal.

Number Management

Transferring your existing numbers is straight forward and you can add more numbers at any time. A cloud phone system is geographically independent meaning you can add any area code you choose.

Multi-Site

Inbound numbers can ring across multiple sites and calls transferred to different locations using short dial extension numbers. Keeping in touch with co-workers across multiple premises becomes simple extension dialling.

Call Recording

Being able to revisit conversations is possibly one of the most useful features of any phone system. To give your full attention during a phone call, not distracted by taking notes, is a big part of providing great customer service.

Security

24-hour real-time call monitoring protects your business from telecommunication system fraud. Call volumes and patterns are monitored and against pre-defined limits with immediate alert and lock-down if the system is compromised

Auto Attendant

Auto Attendant

Make sure the right person always answers your calls. With advanced auto attendant, setup and managed through your portal, callers will experience an efficient service when getting in touch.

  • Skills-based routing to more experienced individuals so your customers always receive the best support available.
  • Custom messaging reassures your customers that their call will be answered as soon as possible. Upload your own music or sales message making the experience your own.
  • Time schedules manage calls differently if your office is closed. You can manage multiple schedules per group choosing alternative destinations when your UK office is closed.
  • Call Reports to analyse calling patterns by queue and agent to easily analyse agent performance and where additional resource may be required.

Unified Communications & Collaboration UC&C

UC&C brings a collection communication methods and tools together to improve productivity. Our solution brings voice and video group calling, instant messaging, screen & file sharing into one unified solution.

UC&C works across multiple devices such as desktops, tablets or smartphones to bring about greater flexibility. By removing the complexity of multiple software and reducing security risks, UC&C makes working with colleagues straightforward wherever you are.

Integration

Being able to integrate key business systems with your phone system can improve business insights and monitor customer interactions. You’ll never miss logging a call against a contact in your CRM and can easily update their profile as you talk with them.

With CRM integration, when you receive a call a popup will appear to view the callers CRM record saving valuable time and appearing more knowledgeable.

Call Centre

Make sure the right person always answers your calls. With advanced auto attendant, setup and managed through your portal, callers will experience an efficient service when getting in touch.
  • Skills-based routing to more experienced individuals so your customers always receive the best support available.
  • Custom messaging reassures your customers that their call will be answered as soon as possible. Upload your own music or sales message making the experience your own.
  • Time schedules manage calls differently if your office is closed. You can manage multiple schedules per group choosing alternative destinations when your UK office is closed.
  • Call Reports to analyse calling patterns by queue and agent to easily analyse agent performance and where additional resource may be required.

Need a little more information?

Download the eve Cloud Phone System brochure.

Ready to get in touch?

Simply send us a message or give us a call and a member of our team will be delighted to help in any way we can.